Rainbo is not respobsible for any lost, stolen or damged packages. We highly encourage you to include the route package protection on all purchases.

This is a customer facing platform that allows you to file a claim to receive either a refund or replacement package if the issue falls under one of those three categories.

If your package is lost, stolen or damaged and you've purchased the route package protection, please feel free to submit your claim through the following link: https://claims.route.com/

After receiving your shipping confirmation email with tracking information:

Shipping within the United States takes between 5-14 business days depending on the location.

We recommend reaching out to the shipping service that was selected at checkout with your tracking number to inquire about your package. Shipping companies are third parties, therefore we are unable to see information beyond the tracking link provided.

Here are some suggestions from UPS.

Here are some suggestions from USPS.

We can not take responsibility for lost or stolen packages.

If you have purchased the route package protection, please feel free to submit a claim for a lost or stolen package here: https://claims.route.com/

When you choose the subscription method, products are automatically delivered on your schedule (choose every 30, 60 or 90 days) and you receive a 15% discount on 11:11 and a 10% discount on the single mushroom tincture orders. This is the ideal option for the mushroom lover who is committed to receiving the full benefits obtained through long-term use.

No obligation, modify or cancel your subscription anytime!

Please note: You cannot edit your subscription the day that it is set to renew, therefore if you need to adjust the address, cancel it or make an edit, please do so a few days before it is set to renew.

Register for a rainbo account to manage your subscription

Please try this link https://rainbo.com/account/register

Log into your account here to manage your subscription

https://rainbo.ca/account/login