Orders and Shipping

*Please refer to our FAQ for Black Friday Cyber Monday specific shipping information. 

Orders are processed within 1-4 business days (we do not ship on weekends or holidays). Orders placed after noon EST on Friday’s and over the weekend will be processed within 1-3 days from the following Monday. We will always email you an order confirmation with tracking information. Please note all prices are in CAD.

Canada (outside promo periods)

Shipping within Canada takes an estimated 1-14 business days depending on location.

We offer free shipping on orders over $75. We will ship based on the method and carrier you select from the available options at checkout. 

Our Return Policy

We want you to love your Rainbo products and our mushrooms wholeheartedly.

If any of our products do not meet your expectations, we want to know. Please email care@rainbo.com, and include your order number and a description of the reason for the desired return.

Once we've connected over email, return the product to us for a full refund of the purchase price (less shipping charges). Our shipping address will be provided via email. Once we receive the item(s) at our warehouse, we can provide a refund on the payment method you used to purchase (we do not provide a return shipping label). Please remember that the return shipment has its own transit time, therefore refunds won't be issued immediately.

To receive a full refund to the original payment method used, orders must be returned within 30 days of the delivery date. 

We will gladly refund the purchase price of your unopened, returned product in full within sixty 60 days of the original purchase date.